Support

We're here to help. Reach out any time or browse the FAQ below.

Frequently Asked Questions

Getting Started

How do I add a pet?

On the Today screen, tap the + button (top right) and enter your pet's name, species, and date of birth. You can add multiple pets and switch between them from the same screen.

Can I add more than one pet?

Yes. Zhiva supports multiple pets on one account. Tap the pet selector at the top of the Today screen to switch between pets or add a new one.

Health Records

How do I upload a vet document?

Tap Vault in the tab bar, then tap + to scan or import a document. Zhiva supports scanning with your iPhone camera (Zhiva Premium) and importing PDF or image files from your Files app.

My scan is stuck uploading. What should I do?

Zhiva queues scans offline and uploads when connectivity is restored. If a scan is stuck after you have a stable connection, close and reopen the app. If the issue persists, contact us at support@zhiva.app with the device model and iOS version.

Subscriptions and Billing

How do I manage or cancel my Zhiva Premium subscription?

Go to iOS Settings → [Your Name] → Subscriptions → Zhiva. From there you can change your plan or cancel auto-renewal. Cancellation takes effect at the end of the current billing period — you retain Premium access until then.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple ID you used to purchase the subscription.

I was charged but my subscription shows as inactive. What do I do?

Try restoring purchases: open Zhiva → Settings → Restore Purchases. If the issue persists after restoring, email us at support@zhiva.app with your Apple ID (no password needed) and approximate purchase date.

Privacy and Data

How do I delete my account and data?

You can delete your account right inside the app: go to Settings → Delete Account. Deletion is immediate and permanent — it removes all of your pet records, documents, and account data, and cannot be undone.

If you can't access the app, email support@zhiva.app with the subject line "Delete my account" and we'll process your request as soon as possible (within 30 days at the latest).

Does Zhiva share my pet's data with third parties?

Not for our own purposes. Your pet's health records live in your account; we do not sell them, do not use them for advertising, and do not pass them to data brokers. Two things do leave your account, and the Privacy Policy sets out both. Documents and entries you choose to have read are processed by Anthropic on our instructions (§2). And a share link you create publishes a summary of one pet’s record — details, recent vitals, and the observations and notes from the last 30 days — on a public web page that anyone holding the link can open (§3). You choose when a share link expires, and you can revoke it at any time from the pet’s Share screen.

Still need help?

Email us at support@zhiva.app and we'll get back to you as quickly as we can.