Support

We're here to help. Reach out any time or browse the FAQ below.

Frequently Asked Questions

Getting Started

How do I add a pet?

On the Home screen, tap Add a pet at the bottom of your pets list. A short five-step setup walks you through your pet's details.

Can I add more than one pet?

Yes. The free version of Zhiva covers two pets; adding a third needs Zhiva Premium. All of your pets are listed on the Home screen. Tap one to open its page.

Health Records

How do I add a vet document?

Tap Log in the middle of the bar at the bottom of the screen, then tap Snap it. Choose Tap to scan to photograph the paperwork with your iPhone camera, or Import from Photos to use a photo or screenshot you already have. Scanning and importing documents are part of Zhiva Premium.

My scan didn't save. What should I do?

If Zhiva can't finish filing a scan, for example because your connection dropped, it shows "Couldn't file this scan" with a Retry button instead of marking the scan as filed. Leave that screen open until you're back online, then tap Retry. Closing the screen discards the scan. If it still won't save, email us at support@zhiva.app with your iPhone model and software version.

Using Your Voice

How do I log by voice?

Tap Log in the middle of the bar at the bottom of the screen, then tap Speak it. Tap the microphone, say what happened, like “Cooper threw up after breakfast,” and tap it again when you're done. Your words appear as you speak. Zhiva shows you what it understood and saves it only after you confirm. If it isn't right, tap Discard.

Zhiva listens in U.S. English. It asks you to turn on AI features before your first voice log. If you'd rather not, you can type the entry instead.

What happens to what I say in a voice log?

Your speech is transcribed on your iPhone, and the audio never leaves it. Zhiva doesn't keep a recording. The text of what you said, with your pets' names and species and your local time, goes through Zhiva's server to Anthropic's Claude, and only after you turn on AI features. That's how Zhiva can tell which pet you mean and when it happened, and turn your words into an entry you review before anything is saved.

You can change your answer at any time in Settings → Notifications & Privacy → AI features. With AI features off, voice logs are unavailable, but typing an entry still works and never goes to Anthropic. The Privacy Policy (§2.2) has the details.

The microphone isn't working. What should I do?

Check these two settings on your iPhone:

• Dictation. Voice logs need Dictation turned on. Go to iPhone Settings → General → Keyboard and turn on Enable Dictation.
• Microphone access. Go to iPhone Settings → Privacy & Security → Microphone and turn on Zhiva.

Zhiva can't use the microphone during a call, so try again when the call ends. If Zhiva says it's getting voice logging ready, that can take a few minutes. You can always type the entry instead.

How do I use Zhiva with Siri?

Ask Siri, using one of these phrases:

• “Log medication in Zhiva” logs the doses due today. Add the medication in Zhiva first. If more than one dose is due, you're asked to confirm before they're logged.
• “Check vaccinations in Zhiva” tells you the vaccinations on your pet's record and when they expire.
• “Start a walk in Zhiva” notes the start of a walk for your pet, but doesn't track it. To record the route, distance and pace, open your pet's page in Zhiva, tap Walks, then tap Start Walk.

Zhiva answers set phrases like these, not open questions. If a phrase doesn't work, open Zhiva, check that you're signed in, and try again.

Subscriptions and Billing

How do I manage or cancel my Zhiva Premium subscription?

In Zhiva, go to Settings → Manage Subscription, which opens your App Store subscriptions; tap Zhiva. You can also go to iPhone Settings → [your name] → Subscriptions → Zhiva. From there you can change your plan or cancel. Once it's cancelled, that screen shows an expiration message instead of a Cancel button.

How do I avoid being charged after the free trial?

Cancel at least 24 hours before the trial ends, using either path above.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Sign in to reportaproblem.apple.com with the Apple Account you used to buy the subscription, tap I'd like to, then choose Request a refund.

I was charged, but Settings in Zhiva still shows Free. What do I do?

Try restoring purchases: open Zhiva → Settings → Restore Purchases. If it still shows Free after restoring, email us at support@zhiva.app with your Apple Account email (no password needed) and the approximate purchase date.

Privacy and Data

How do I delete my account and data?

You can delete your account right inside the app: go to Settings → Delete Account, type your account email (or DELETE, if the app asks for that) to confirm, and tap Delete Forever. Deletion is immediate and cannot be undone. It removes your account, your pets and all of their records, and the documents and photos you stored. The Privacy Policy (§7) lists the few records kept afterward.

Deleting your account does not cancel Zhiva Premium. Cancel the subscription first in iPhone Settings → [your name] → Subscriptions, or Apple will keep billing you.

If you can't access the app, email support@zhiva.app with the subject line "Delete my account" and we'll process your request as soon as possible (within 30 days at the latest).

Does Zhiva share my pet's data with third parties?

Not for our own purposes. Your pet's health records live in your account; we do not sell them, do not use them for advertising, and do not pass them to data brokers. Two things do leave your account, and the Privacy Policy sets out both. Documents and entries you choose to have read are processed by Anthropic on our instructions (§2). And a share link you create publishes a summary of one pet’s record — their photo and details, recent vitals, and the observations and notes from the last 30 days, plus their vaccinations, a list of visits and documents, and their medications unless you switch those off under What’s Included — on a public web page that anyone holding the link can open (§3). You choose when a share link expires, and you can revoke it at any time from the pet’s Share screen.

Still need help?

Email us at support@zhiva.app and we'll get back to you as quickly as we can.