Terms of Use

Effective date: May 10, 2026  ·  Last updated: May 10, 2026

This End User License Agreement ("Agreement") is between you ("End User") and the developer of Zhiva ("Licensor") and governs your use of the Zhiva iOS application ("Licensed Application"). By downloading or using Zhiva, you agree to this Agreement.

This Agreement incorporates the Apple Standard End User License Agreement (EULA), the terms of which apply to the Licensed Application in addition to the Zhiva-specific terms below. In the event of a conflict between the Apple Standard EULA and these additional terms, these terms prevail with respect to matters specific to Zhiva.

1. Scope of License

Subject to the terms of this Agreement, Licensor grants you a limited, non-exclusive, non-transferable license to use Zhiva on Apple-branded devices you own or control, as permitted by the App Store Usage Rules. You may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time.

You may not rent, lease, lend, sell, redistribute, or sublicense the Licensed Application. You may not copy (except as expressly permitted by this license and the Usage Rules), decompile, reverse-engineer, disassemble, or attempt to derive the source code of the Licensed Application.

2. Subscription and In-App Purchases

Zhiva offers optional premium subscriptions ("Zhiva Premium") purchased through the App Store. By subscribing, you agree to the pricing, billing cycle, and cancellation terms shown at the time of purchase and governed by Apple's billing infrastructure.

• Auto-renewal: Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Cancellation: Manage or cancel your subscription in iOS Settings → [Your Name] → Subscriptions.
• No refunds: Zhiva does not directly issue refunds. Refund requests must be submitted to Apple through the App Store.
• Free tier: Core features are available without a subscription. Premium features are disclosed within the app at the point of upsell.

3. User Content and Pet Data

You retain ownership of all pet health records, documents, and data ("User Content") you create or upload in Zhiva. You grant Licensor a limited license to store, process, and transmit your User Content solely to provide and improve the Zhiva service.

You are responsible for the accuracy of User Content you enter. Zhiva is an organizational tool — it is not a licensed veterinary service and does not provide medical advice. Always consult a licensed veterinarian for health decisions regarding your pet.

4. Privacy

Your use of Zhiva is subject to the Zhiva Privacy Policy, which is incorporated into this Agreement by reference. The Privacy Policy describes what data Zhiva collects, why, and how it is protected.

5. Acceptable Use

You agree not to use Zhiva to:

• Upload or store content that is unlawful, harmful, or that infringes any third-party rights.
• Attempt to gain unauthorized access to any system or data.
• Interfere with or disrupt the integrity of the Zhiva service or its servers.
• Use the app in any way that violates applicable local, state, national, or international law.

6. Updates and Changes to the Service

Licensor may update the Licensed Application from time to time. Updates may add, change, or remove features. Continued use of Zhiva after an update constitutes acceptance of the updated version. Licensor reserves the right to modify or discontinue the service (or any part of it) with reasonable notice where practicable.

7. Technical Requirements

Zhiva requires iOS 18.0 or later and an internet connection for account-backed features (sync, insights, scan upload). Some features are available offline with automatic sync when connectivity is restored.

8. Maintenance and Support

Licensor, not Apple, is solely responsible for providing maintenance and support for Zhiva. For support, contact support@zhiva.app. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Licensed Application.

9. Warranty Disclaimer

To the maximum extent permitted by applicable law, the Licensed Application is provided "as is" and "as available," without warranty of any kind. Licensor expressly disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Licensor does not warrant that the Licensed Application will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, in no event shall Licensor be liable for any indirect, incidental, special, consequential, or exemplary damages, including lost data, loss of profits, or loss of goodwill, arising out of or related to your use or inability to use the Licensed Application, even if Licensor has been advised of the possibility of such damages. Licensor's total liability to you for any claims arising under this Agreement shall not exceed the amount you paid for the Licensed Application in the twelve months prior to the claim.

11. Termination

This Agreement is effective until terminated by you or Licensor. Your rights under this Agreement terminate automatically if you fail to comply with any of its terms. Upon termination, you must cease all use of the Licensed Application and destroy all copies of it in your possession. You may also request account deletion at any time per the Privacy Policy.

12. Governing Law

This Agreement is governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law principles. Any disputes shall be resolved in courts of competent jurisdiction located in Minnesota.

13. Apple as Third-Party Beneficiary

You acknowledge that Apple and its subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary. Licensor and you acknowledge that this Agreement is concluded between Licensor and you only — not with Apple — and that Apple is not responsible for the Licensed Application or its content.

14. Contact

For questions about this Agreement: support@zhiva.app

This EULA incorporates the Apple Standard EULA. Where no Zhiva-specific clause applies, the Apple Standard EULA governs.